The short version
If a render failed or came back broken through our fault, you get the credits back — automatically in most cases. If you bought a plan or pack by accident and haven’t spent it, we refund it. Credits you’ve already spent on successful renders aren’t refundable.
Automatic credit-backs
You are credited back automatically when: a render fails to complete; a render errors during generation; a system outage loses your job. The credit-back lands in your wallet within minutes and appears in your usage ledger.
Refunds we grant on request
- Accidental purchase of a plan or PAYG pack, requested within 14 days, with credits unspent.
- First-month dissatisfaction on your first paid plan, requested within 14 days of the first charge, where you’ve rendered fewer than 10 clips. One goodwill refund per customer.
- Duplicate charges — always, immediately.
What we can’t refund
Spent credits (renders consume real compute). Partial months after the 14-day window. Renewals you forgot to cancel (cancel anytime in billing — it takes two clicks and keeps remaining credits usable to period end).
How to ask
billing@openclips.ai with your account email and the charge date. We answer within two business days; approved refunds land in 5–10 business days depending on your bank.
Disputes
Please write to us before filing a chargeback — we resolve faster than banks do, and chargebacks freeze accounts automatically.